Laura S. Quinn, Author at Nonprofit Website Insider

(30 min, free subscription required) Decades of research show that people approach complex information online…

Have you ever observed someone interacting with a page of dense information? They scan, jump…

By Karen Heredia and Laura S. Quinn Text messaging is a critical channel for reaching…

A heuristics evaluation is a structured way to assess websites against practical usability guidelines. This…

For legal aid websites, usability isn't just about convenience—it's about justice. When people facing eviction,…

Unless your primary audience consists of office workers (like staff at businesses, government agencies, or…

The About Us section often just doesn’t get enough love. When visitors are deciding whether…

(30 min, free subscription required) A credible, trustworthy website is essential for nonprofits—especially in today's…

We often obsess over navigation menus, buttons, and site architecture—but there's one navigation tool your…

If you've never conducted user testing before, you might be surprised by both how straightforward…

Laura S. Quinn